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Privacy Policy

How ClickIP collects, uses, and protects your personal data.

Last updated: August 2026

1. Introduction

This Privacy Policy explains how ClickIP (“we”, “us”), operator of click-ip.com, collects, uses, discloses, and safeguards your personal data when you use our website and proxy services (the “Service”). We are committed to processing data lawfully, fairly, and transparently.

2. Data We Collect

We collect the following categories of data:

  • Account data: your email address and authentication identifiers (for example, when you sign up with email or a Google account).
  • Billing data: top-up amounts, transaction records, cryptocurrency wallet references, and limited card metadata handled by our payment processors (we do not store full card numbers).
  • Usage and traffic metadata: proxies provisioned, bandwidth and traffic volume, connection counts, timestamps, and geographic regions selected. We do not inspect or log the contents of the traffic you route through your proxies.
  • Technical data: your IP address, browser type, device information, and diagnostic logs used for security and troubleshooting.
  • Cookies and similar technologies: as described in our Cookie Policy.
  • Support data: messages, tickets, and attachments you send to our support team.

3. How We Use Your Data

  • To create and manage your account and authenticate you.
  • To provision, deliver, and maintain the proxy services you order.
  • To process payments, top-ups, and maintain your balance.
  • To provide customer support and respond to your requests.
  • To monitor for fraud, abuse, and security threats, and to enforce our Terms.
  • To improve, analyze, and develop the Service.
  • To send service-related and, where permitted, marketing communications.

4. Legal Bases for Processing

Where the GDPR or similar laws apply, we rely on the following legal bases: performance of a contract (to provide the Service), legitimate interests (security, fraud prevention, and service improvement), consent (for certain cookies and marketing), and compliance with legal obligations.

5. Third Parties & Subprocessors

We share data only as necessary with trusted service providers who act on our behalf, including:

  • Upstream proxy and network providers that supply the underlying IP infrastructure.
  • Payment processors and cryptocurrency payment gateways that handle top-ups.
  • Cloud hosting and infrastructure providers that run our platform.
  • Analytics and monitoring providers that help us measure and secure the Service.

These parties are bound by contractual obligations to protect your data and use it only for the purposes we specify. We do not sell your personal data.

6. Data Retention

We retain personal data for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Billing and transaction records may be retained for the period required by applicable tax and accounting law. When data is no longer needed, we delete or anonymize it.

7. Security

We implement technical and organizational measures designed to protect your data, including encryption in transit, access controls, isolated per-order proxy credentials, and monitoring. No method of transmission or storage is completely secure, but we work continuously to protect your information.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to certain processing.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.

9. International Transfers

Because we operate globally and use infrastructure in multiple regions, your data may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses to protect your data during such transfers.

10. Children

The Service is not directed to individuals under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last updated” date and, where appropriate, additional notice.

12. Contact

For privacy questions or requests, contact us at [email protected] or through the in-app support channel.